Last Updated: 02 Nov 2025

At Medpher Pharma Pvt. Ltd., we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website or interact with our services. By accessing our platform, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following categories of information:

1.1 Personal Information

Name
Email address
Phone number
Address (if provided voluntarily)
Company or business details (for distributors/partners)

1.2 Non-Personal Information

Browser type and version
Device type
IP address
Pages visited
Time spent on website
Referral sources

1.3 Communication Data

Any messages you send via:

Contact form
WhatsApp
Email
Social media
Customer support channels

1.4 Business-Related Information

If you contact us for distributorship, partnerships or business inquiries, we may collect:

Business name
GST details
Location and operational information

2. How We Use Your Information

We use the collected information for the following purposes:

To respond to your inquiries and support requests
To provide product details, pricing, availability, and technical information
To improve our website, user experience, and service quality
To notify you about product updates or company announcements
For marketing and promotional communication (only with consent)
To analyze website traffic and usage trends
To ensure security and prevent fraud

We do not sell, rent, or trade your personal information to any third party.

3. Sharing of Information

We may share your information only with:

3.1 Internal Teams

For processing support requests, product inquiries, complaints, or distributor onboarding.

3.2 Service Providers

Trusted platforms that help us operate our website, such as:

Hosting providers
Email service platforms
Analytics tools

These parties follow strict confidentiality agreements.

3.3 Legal Requirements

We may disclose information when required by:

Law
Court orders
Government authorities

4. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience, including:

Session cookies
Analytics cookies
Functional cookies

You may disable cookies through your browser settings, but some features may not function properly.

5. Data Protection & Security

We implement strict security measures to protect your information from:

Unauthorized access
Modification
Disclosure
Loss or misuse

However, no online transmission is 100% secure, and we cannot guarantee absolute protection.

6. Links to Third-Party Websites

Our website may contain links to external websites (e.g., medical sources, distributors, partners).
We are not responsible for the privacy practices or content of these websites.

7. Your Rights

As a user, you have the right to:

Access the personal data we hold
Request corrections or updates
Withdraw consent for communication
Request deletion of your data (subject to legal needs)
Opt-out of marketing emails or WhatsApp messages

To exercise your rights, email us at:
medpherpharma@gmail.com

8. Data Retention

We retain personal information only for as long as necessary:

To fulfill the purpose it was collected for
To comply with legal obligations
To resolve disputes
To maintain business records

9. Children’s Privacy

Our website is not intended for individuals under the age of 18.
We do not knowingly collect information from minors.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time.
All changes will be posted on this page with an updated date.

You are encouraged to review this policy periodically.